No notification bar at top of screen

[Milo]

My daughter was updating some apps on her phone (bought Nov. 2011) the other night and she thought that all was well. When she woke up in the morning the phone was off. she had trouble whren she turned it on as it kept freezing. when she came home from college we loked into it. She managed to get her photos and music sync'd with HTC-Sync. She also tried to save her contacts to the SD card (but she later discovered that that hadn't worked and she lost all contacts!) before restoring to factory defaults hoping to recover the notification bar at the top of the screen - no go. Her phone works but she doesn't know how to restorethe bar. Anyone seen this before and know how to recover it? I think that she is running the same version of Android as mine (bought June 2012): Android 2.3.5, Software number 3.09.980.4. Any help greatly appreciated.

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