email not loading properly

This is a discussion on email not loading properly within the HTC Incredible Rescue Squad forums, part of the HTC Incredible Assistance category; I posted this in one of the forums, 70 view 0 replies. I did just start the process on Saturday, but not sure where else ...

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  1. 10-17-2011 07:12 AM #1
    kkcpa2003 [OP]
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    email not loading properly

    I posted this in one of the forums, 70 view 0 replies. I did just start the process on Saturday, but not sure where else to turn so I thought I would give you a try. Thanks for the help

    I have experienced certain email messages start to open, then go to a blank screen and then back to the email list. Frustrating in that my IT folks at work are unable to solve issue, Verizon no help. I have been using activesync. It does not happen to all emails only certain one. I have removed the account and reinstalled and I also tried using a different exchange application and still certain emails are unreadable. Any suggestions?
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  2. 10-17-2011 07:12 AM # ADS
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  3. 10-17-2011 07:59 AM #2
    enlightened 
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    you're using the native e-mail app or something like Touchdown?
    Useful links:
    How to Root Your Incredible Flashing ROMs Tutorial How to Unroot Your Incredible
    Email: laura@android.net
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  4. 10-17-2011 09:47 AM #3
    kkcpa2003 [OP]
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    I was using the activesync that came with phone. The verizon rep load soemthing call just "exchange" and tried that and still no luck
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  5. 10-17-2011 10:08 AM #4
    kkcpa2003 [OP]
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    just tried touchdown and still having the same issue with certain emails.
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