Droid Incredible crashed after 2.2 install. Can't even factory restore

This is a discussion on Droid Incredible crashed after 2.2 install. Can't even factory restore within the HTC Incredible Help forums, part of the HTC Incredible Assistance category; So my droid incredible went through its paces of the update and got stuck on the "htc incredible" screen. Now, that's the only thing i ...

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  1. #1

    Droid Incredible crashed after 2.2 install. Can't even factory restore

    So my droid incredible went through its paces of the update and got stuck on the "htc incredible" screen. Now, that's the only thing i can see. I've tried clearing storage, factory resetting, etc. with no success. Any advice or do I just need to bring it in to verizon?

    Thanks

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  3. #2
    Senior Member
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    Did u wait several minutes while on the screen or did you immediately pull the battery out? did you root or update your radio?

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  4. #3
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    enlightenedlg
    SGrant, was this an update on a totally stock (not rooted, no radio updates, etc) device? Did it come OTA or did you install a zip file containing the update? If it was a totally official OTA update (on a non-modded phone) that is causing problems, you should call VZW tech support. There have been random reports of weird things happening after the update was pushed. From what you describe and other members' similar experiences, I believe they will send you a replacement phone because they haven't quite identified yet why some phones are behaving this way while the majority are running without any problems.

    If you were rooted/ radio updated before 2.2, re-post in the Incredible Hacks help section. (Don't call Verizon yet- they can run diagnostics to see what software is running on your phone, and if it's not something THEY sent you your warranty will be invalid.) If there's a way to fix the problem on a modded phone, one of the members who frequent that section are bound to have a fix for you.

    Good luck.

  5. #4
    Appreciate your help guys. I'll go ahead and call Verizon. Thanks!

  6. #5
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    enlightenedlg
    Please let us know what Verizon says/ does. There are a few members with similar issues and we'd like to be able to give them the best info possible. Thanks!

  7. #6
    If worst comes to worst, and hopefully you have your contacts and apps backed-up, just flash the PB31IMG.zip which will send you back to 2.1 and then restore your contacts and apps. Then try the update again. But this is worst comes to worst. There probably is a way to fix it without having to return to stock 2.1.


 

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