Incredible may have memory problems.

[okrk]

I found this interesting article on ZDNet

Is your Droid Incredible low on disk space? | ZDNet

So far i have not experienced this.


Text from link

Of course not. It has 8GB of internal storage and you’re geeky enough to have a Droid, so you certainly aren’t out of internal storage. If you’re like me, though, you’re still receiving an error message telling you that you are “Low on space: Phone storage space is getting low.” Here’s the problem, though: HTC has no idea that this issue exists, let alone that it’s essentially bricking Incredibles.

I spent a fair amount of time Googling the issue tonight (surprise) and came to an extensive thread on the Android Central forums regarding the low on space message. Seems a lot of folks have this same problem: not only does the phone show plenty of space in its 8GB internal partition but also in the areas of the drive devoted to so-called “phone memory.” According to HTC tech support (more on them later), this warning message is supposed to appear when you have less than 10MB available of the roughly 750MB devoted to phone memory. I, like most of the other posters on Android Central and HTC’s own support forums, have plenty of space (549MB in my case) available and shouldn’t be getting any such warnings. Neither should the people with HTC Heros who have also posted their problem on the HTC forums (t even looks like this problem is popping up on HTC’s Windows Mobile phones).

Or so the extraordinarily polite gentlemen at HTC tech support told me when I finally just called. He thanked me for bringing the problem to their attention, informed me that the only solution he could propose was a hard reset, and suggested that I note the problem on their support feedback page, which had a much wider audience than his tech support database. If you happen to be having the same low-on-space issue and you’d like to talk to him or one of his tech support friends yourself, he’s just a phone call away.

Now I really don’t want to do a hard reset, since I’ve invested some time in getting my Incredible to be precisely the mobile computing companion I want it to be. And from everything I’ve read tonight, it certainly sounds like this is an issue with HTC’s mail and messaging clients. People who have gone through a reset and abandoned HTC Mail and the HTC SMS client in favor others like K9mail and Handcent SMS haven’t had this problem reappear. Others who have just done the reset have had mixed results.

So now, not only are the HTC apps and their Sense UI keeping me from getting Android 2.2 until later this summer, but some users are reporting that the low disk space issue causes their phones to lock up and become unusable until they perform the hard reset, wiping out their applications, data, and setup. Awesome. And here I was feeling all superior to my iPhone-carrying friends. Makes me want to root the phone if I have to wipe it anyway.

Anyone else out there having this issue? Get on the horn with HTC and make some noise. We’ll see if we can escalate this beyond grumpy posters on hidden forums.

[Incredible Forum Sponsor]

[hobby31]

Interesting read, I haven't had any problem and have about 150 apps installed. I am using handcent as my text messenger though. Will have to keep an eye out for this. Thanks for posting.

[attomsk]

I haven't had an issue but I have used handcent and google mail since about the second day of use.

[mjs31]

Interesting. I know several have had this issue. I have been using HTC email and messaging for over 2 weeks now and have not had the problem

[incredibleone]

Yes, I have had it happen twice in one months time. The first time Verizon c/s had me do a hard reset which was a real pain in the neck as I lost some nice photos and a whole lot of time installing apps, etc. Now I am getting the message again. I uninstalled Google Earth which is a real memory hog and the low memory notification went away for a few hours but has returned again. I only have about 20 apps installed and my phone memory indicates I have used less than 75 mb's of my storage space. When I spoke to Verizon again today they said that they could not understand why this was happening and that they would send me a new phone , when available. This is an "incredible pain in the a--".

[Thepenman]

I to have had this problem. On my own I did a hard reset hoping it would fix this and my battery issues (3 hrs of use) than DEAD. So far no low mem. Problems but battery still sucks.

[incredibleone]

I called HTC Cust Svc today and they said it was not a "known issue" and my phone is probably defective and to call Verizon for a replacement. I wonder how many phone calls and forum concerns it takes before something becomes a "known issue"!

[incredibleone]

Today phone again stopped working due to "Low Memory" when the memory has barely been tapped. Verizon says due to shortages I will not get a replacement phone until maybe 6/30/10!! This sucks!! I did another hard reset which of course loses all your personal settings, bluetooth connections, etc, but at least has it working again...for the time being!!

[dickgtax]

I've been getting the same "low on space" notificaton. I am not using very much of the available memory, and shouldn't be getting this notification. One time it wouldn't let me open a text message. I shut off the power, and it fixed that but I still get the notification. I will try a hard reset, which I hate to do.

[incredibleone]

I've been getting the same "low on space" notificaton. I am not using very much of the available memory, and shouldn't be getting this notification. One time it wouldn't let me open a text message. I shut off the power, and it fixed that but I still get the notification. I will try a hard reset, which I hate to do.

The hard reset will put your phone operation back to like new! Hopefully, the problem will not reappear as mine did. If it does call Verizon for a replacement phone,new if within 30 days of purchase, reconditioned after 30 days. I wish this could be nailed down as to why this happens.