Phone rebooting since software update to 2.3.4
A couple of days ago my HTC Incredible downloaded a software update. It is now on 2.3.4, I do not know what it was on before the update.
Since the update the phone has been going into a type of reboot loop where a couple of minutes after the phone screen goes dark it will reboot. It does not reboot again until either it reaches the display timeout and goes dark, or I manually turn off the display.
After the reboot I can use the phone normally with no problem. Once I stop using it the phone reboots after about 2 minutes.
This reboot loop only happens at night. It happens when the phone is plugged into the charger and when it is not.
I have not been able to determine a time period for when it begins and ends. I just know it starts when I plug it in at night and by the time I get up it is no longer rebooting. I have plugged it in at different times each night and the problem does not start until then, but if I unplug the phone it still continues to happen.
This does not happen when I plug in my phone during the day. Throughout the day I had my phone plugged in and on my desk and I did not see it reboot once.
I have had this phone for 18 months and this is the first time I have seen this issue. Is there anyway of rolling back the software or fixing this? I have restarted the phone manually and have removed and replaced the battery but the issue has not been resolved.
PLEASE HELP!! I like having my phone ringer on in case a call comes in at night but I can't right now because of the boot up sound.
07-07-2012 05:26 AM
Having the same issue. I don't know of a fix.
I have allowed it to reboot itself through the night (don't turn off or take out the battery) and it seems to be a fix. I have not had the reboot for a day now and I had been having it every night at 2am 4 or 5 times in a row. I don't know if thus is a permanent fix or not...
I too had the nightly restarts. Here is what I did and my positive results:
1) I used Silent Boot to quiet the restarts during the night. Note that this application does not work with fast Boot enabled (under settings, applications).
2) I cleared the cache directory as documented for the second GB update:
a) Boot into recovery
b) Press and hold Power, Choose "Restart" option
c) When screen turns off, press and hold Volume Down and Power
d) When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
e) Press the Power button to select “RECOVERY.”
f) When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
g) Using the volume button, scroll down to “Wipe cache partition” and select it.
h) Select "Reboot system now"
3) I freed memory. Even though you have a lot internal storage, you need both “phone memory” and “data storage.” This is the same method that I used to get the GB update/patch to install in the late fall.
a) Phone memory – I freed 375 MB
4) Data Storage – I freed 50 MB – My advice is to delete the data under Contact Storage, My contact storage had ballooned to 23 MB. It refreshed from my Google Contacts at just over 1 MB.
5) I used Bootlog Uptime to document that my phone is no longer restarting each night.
Once I cleared the cache directory and freed memory, I was done with the nightly reboots. I have been clear for two nights. I hope that I am not speaking too soon.
My phone has been doing this for two months now at random times through the night. For a while, it would happen maybe once per night, but it has srarted to be its obnoxious self again. I thought it may have dropped fish to once per night, but since I am now awake at five am for no reason other than my phone pissing me off, I see it hasn't been fixed. It use to be it would tone down after taking out the battery, but that obviously isn't the case any more. A small solution I found was to turn off WiFi and have it plugged into my Kindle charger, but it is only a theory I have. I went to Verizon when it first started and they just made me sit on hold on the support line for 30 minutes, when they probably could have just replaced the phone. I really hate that it is doing this three months before I can upgrade. All I know is that I'm not buying another HTC product for a long time because of this.